Right of withdrawal

Who this applies to

You have the right of withdrawal described here if you are:

• a consumer — a natural person contracting for a purpose not connected with a business; or
• a natural person running a business who is buying something that is not of a professional character for them, judged in particular by the activity you have registered in CEIDG. This is the category created by art. 7aa of the Consumer Rights Act, and art. 38a extends the withdrawal rules to you.

If you are buying for a company, this right does not apply to you by law. Our complaints procedure and the conformity obligations in the terms still do.

The right, in plain terms

You may withdraw from the contract within 14 days, without giving any reason and without cost (art. 27 of the Consumer Rights Act).

The 14 days run from the day the contract was concluded, because what we sell is a service and digital content rather than a physical thing. If the last day falls on a weekend or public holiday, the deadline is not shortened.

To meet the deadline it is enough that you send your statement before it expires. You do not have to wait for us to reply, and we do not get to argue about the date we opened the email.

How to withdraw

Any clear statement works. The fastest is an email to [email protected] saying you are withdrawing.

You can also:

• post a statement to the address at the top of this page;
• copy and send the form below.

We will confirm receipt without delay, by email, so you have a record that does not depend on ours.

You do not have to use our wording, use a particular form, explain yourself, or answer questions about why. A withdrawal is effective because you sent it, not because we accepted it.

When the right does not apply

The law lists exceptions, and two are capable of applying to what we sell. We would rather set them out honestly than let you discover them at the moment you want your money back.

A service we have already fully performed — art. 38 pt 1. The right is lost only if all of the following are true: we performed the service in full; we did so at your express prior request; and before we started we told you that you would lose the right of withdrawal once the service was fully performed, and you acknowledged that.

Digital content not supplied on a tangible medium — art. 38 pt 13. The right is lost only if all of the following are true: we began supplying the content before the withdrawal period ended; you gave express prior consent to that; you acknowledged that beginning the supply would cost you the right of withdrawal; and we gave you confirmation of that on a durable medium.

How we handle this. Where an exception could apply, we ask for it as a separate, unticked confirmation at checkout, in its own words, alongside the price. We never fold it into a general “I accept the terms” box, because a bundled tick is not the express and specific consent the statute demands.

If we did not ask you properly, you keep the right. That is the consequence the law attaches, and we will not argue the point with you. If you are unsure whether you consented to an early start, ask us and we will send you what we recorded at checkout.

Where you consented to an early start but the service was not yet fully performed, you may still withdraw, and you pay only for what was actually provided up to that moment, in proportion to the total price.

What happens to your money

We refund within 14 days of receiving your withdrawal, using the same method you paid by — which in practice means back through Tpay to the card or account the payment came from. You pay nothing for the refund.

We do not:

• keep an administration fee, a setup fee, or any part of the price as a penalty;
• delay a refund until we have “processed” or “approved” the withdrawal;
• refuse a refund because you used the product during the 14 days.

We may reduce the refund only in the one case above — a service partially performed at your express request — and if we do, we will show you the arithmetic.

After withdrawal

Your access ends when the withdrawal takes effect. Before it does, export anything you want to keep; the export routes in section 11 of the terms apply, and you still have 30 days to retrieve your data. We delete your content after that, keeping only the invoice records that tax law requires us to hold.

Model withdrawal form

You may, but do not have to, use this. It is the model form annexed to the Consumer Rights Act and to Directive 2011/83/EU.

If we get it wrong

Complain to us first if you are willing — section 16 of the terms — and we answer within 14 days. You are not required to. You can go straight to a municipal or district consumer ombudsman, to an authorised ADR entity from the register kept by the President of UOKiK, or to a court. The EU ODR platform closed on 20 July 2025 and is no longer an option for anyone.